Overview Ask Questions Online Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this particular tool, and having live chat which can be found on your own website is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Ask Questions Online Chat
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to see each of the visitors which are on your website at any given time, in addition to their IP address, their referral source, their local time, operating system and much more. While some of this info will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which seems somewhat old fashioned. It seems like it is packed with advertisements, except it is only a site version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving representatives. Another representative can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Ask Questions Online Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or all of the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Ask Questions Online Chat