Why choose Crisp? Asp Net Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your business and startup too. You will understand how to compare live chats and which metrics might be important for you too. Asp Net Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we create because we really want to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblokwe do not wish to restrict the user to the use of the system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to observe how the price scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for testing. Asp Net Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and feature together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we didn’t need but would have to cover. We’re pleased to state we believe we got the very best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of clients who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you’ve got a query or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Asp Net Live Chat Software