Intro At And T Online Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are many customizable facets of the tool, and having live chat available on your own site is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. At And T Online Chat
The Live chat program itself is much more involved than your normal client. You’ll have the ability to observe each of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site that looks a little old fashioned. It seems like it is full of advertisements, except it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving agents. Another representative can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to solve the case. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. At And T Online Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might find there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. At And T Online Chat