Intro At&T Chat Online With Representative
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. At&T Chat Online With Representative
The Live chat program itself is a great deal more involved than your average customer. You’ll be able to observe each of the visitors which are on your site at any given time, as well as their own IP address, their referral source, their regional time, operating system and much more. Though some of this information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website that looks somewhat old fashioned. It seems like it’s packed with ads, except it is just a website edition of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between agents. The other agent can follow the situation and answer within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. At&T Chat Online With Representative
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of further operators) could be accessed with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. At&T Chat Online With Representative