Overview At&T Chat With Agent
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat available on your website is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. At&T Chat With Agent
The Live chat app is a great deal more involved than your average customer. You will have the ability to observe every one of the visitors that are on your website at any given time, as well as their IP address, their referral source, their local time, operating system and much more. Though some of the information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site that looks somewhat old fashioned. It looks like it is full of ads, except it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, like customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another agent can follow-up the situation and answer within seconds. It is useful when an agent does not have the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. At&T Chat With Agent
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or each the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from there. At&T Chat With Agent