Overview At&T Internet Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable facets of this tool, and having live chat available on your own site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. At&T Internet Live Chat
The Live chat program itself is a great deal more involved than your average client. You will have the ability to observe each of those visitors that are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. Though some of this info is going to be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a website which looks somewhat old fashioned. It looks like it’s full of advertisements, but it’s only a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving representatives. Another agent can follow-up the situation and reply within seconds. It’s useful when an agent does not have the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. At&T Internet Live Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is the best option or all of the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of additional operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from that point. At&T Internet Live Chat