Introduction At&T Live Chat Link
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of the particular tool, and having live chat which can be found on your own site is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. At&T Live Chat Link
The Live chat program itself is a great deal more involved than your average client. You will be able to observe each of those visitors that are on your website at any particular time, in addition to their own IP address, their own referral origin, their regional time, operating system and much more. Though some of this information will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website which seems a little old fashioned. It seems like it is full of ads, except it is just a website version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. Another representative can follow-up the case and answer within minutes. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. At&T Live Chat Link
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best alternative or all the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from there. At&T Live Chat Link