Intro At&T Live Chat Online
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat which can be found on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. At&T Live Chat Online
The Live chat program itself is a great deal more involved than your normal customer. You’ll be able to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their local time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site that seems a little old fashioned. It seems like it’s full of advertisements, but it’s just a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. The other representative can follow-up the case and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. At&T Live Chat Online
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or all of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight into what clients are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from there. At&T Live Chat Online