Intro Att Live Chat
There’s no motive live chat shouldn’t be easy. Att Live Chat
It is about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses deliver instant answers and convert more leads.
You’re not likely to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let us take a deeper look into the live chat platform to understand who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally positive ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user friendly interface. They also like the way the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. By way of instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your site, you understand exactly what to begin speaking about, and you have the tools for creating canned responses for specific parts of your website. Att Live Chat
The obvious start to this particular review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the talks come in real-time), but it also lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to handle live chats while on the go. For instance, if you have to leave the office but still wish to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly managed, as it functions just like texting from your cell phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. By way of example, a blog is supplied for reading about updates and tips, while the Guides page is filled with information on the best way to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and on the website for all programs. Att Live Chat
Pure Chat does not have a free trial. But you don’t want one at all, since the company offers a strong free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, a one day chat history and native cellular programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we share with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
When deciding upon a live chat program, it is essential that the software integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with big aid teams. Att Live Chat