Intro Att Live Chat Support
Giving your applications the name of a whole Category of software is rather a bold move. Their title”LiveChat” clearly sends out a message:”we want to shape the market” We are going to find out whether that is true. Att Live Chat Support
It is worth noting that unlike other providers in this area, LiveChat invoices you per concurrent user. That means one seat may be used by multiple agents, which is very advantageous if your team works in changes.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. If you want more than just four topics and a full discussion history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it is important not just to see how experts assess it in their reviews, but also to find out whether the actual people and companies which buy it are really happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a wide range of social media websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools that you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk with clients and possible clients directly on your sites and in real time.
There are three Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Abilities, and likely the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You are able to check whether they are utilizing shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team agent can talk to more people in less time when compared using a phone agent. The software can quickly generate reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your group’s responses and assess how to improve the service. Att Live Chat Support
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the platform. For this , you gain a substantial advantage over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t manage, and lets you get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that may be used to identify areas which can be optimized and improved. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can enable you to adjust the amount of brokers to cover all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as readily altering any portion of the chat window, both regarding appearances in addition to behaviour. You could also add your own social media buttons so your clients can reach your lover page straight from chat, and even personalize agent profiles not just with titles and names but also with real photographs to get the best outcomes. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support that provides not only an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a couple lines of code onto your sites and you’re good to go, allowing a real-time tool to engage and interact with your customers or customers, and measuring the outcomes of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your online business. Att Live Chat Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the background she was requesting a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: discussion history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a buy. John leaves a favorable feedback about business’s customer services.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what’s store’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she can begin a conversation with a live conversation agent. Jane types in her question oblivious that Dave can already see exactly what she is writing. As her query is quite a common one, Dave enters a previously saved material, so that he does not have to write it over. Jane sends her message and within a second she gets a URL to the return coverage and a full explanation of steps she should take. She finishes the conversation and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with different statuses (open( pending( solved).
It’s not the cheapest live chat applications but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I think that they would have to look no more. Att Live Chat Support