Overview Att Live Chat Support
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable facets of the tool, and using live chat which can be found on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Att Live Chat Support
The Live chat program itself is much more involved than your normal client. You will be able to observe every one of those visitors that are on your site at any particular time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. While some of the info is going to be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website that seems somewhat old fashioned. It looks like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between agents. Another agent can follow the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Att Live Chat Support
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might not have any effect on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or all the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Att Live Chat Support