Introduction Att Sales Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable facets of this tool, and having live chat available on your own site is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Att Sales Chat
The Live chat app is much more involved than your normal customer. You’ll have the ability to observe each of the visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and much more. While some of this information will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website that seems a little old fashioned. It seems like it is full of advertisements, except it is just a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between agents. The other agent can follow the case and reply within minutes. It is useful when an agent does not have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Att Sales Chat
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or each the plans. They provide 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you might find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Att Sales Chat