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Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Auction Websites Other Than Ebay
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox section, available from the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data this handy little feature is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about each the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Auction Websites Other Than Ebay
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for programmers, that’s the entire documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the design, The whole site looks really nice and I may also say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main website, I clicked on the chat window three times, until I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and providing other programs using a larger selection of attributes To satisfy their future customers. Auction Websites Other Than Ebay