Summary Authority Content Marketing
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Authority Content Marketing
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Authority Content Marketing
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the Plan, The entire site looks really nice and I can even say that UX doesn’t lack in that department. There is one thing that confused me though: when I was on the primary website, I clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and supplying different plans using a wider selection of features To meet their future clients. Authority Content Marketing