Overview Auto Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this tool, and using live chat available on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Auto Chat
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to observe every one of those visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. While some of this information is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that looks somewhat old fashioned. It seems like it’s packed with ads, but it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. The other representative can follow-up the case and reply within minutes. It’s useful when an agent does not have the knowledge to address the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Auto Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal alternative or each the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you might discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Auto Chat