Introduction Auto Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your website is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Auto Live Chat
The Live chat program itself is much more involved than your normal customer. You will be able to see every one of the visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. Though some of the information will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that looks somewhat old fashioned. It seems like it is packed with ads, except it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between agents. Another representative can follow the case and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Auto Live Chat
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or each of the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you may discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. Auto Live Chat