Intro Automated Chat Response
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your website is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Automated Chat Response
The Live chat app is much more involved than your normal customer. You’ll have the ability to observe every one of the visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their local time, working system and much more. While some of this information will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which looks a little old fashioned. It seems like it’s full of ads, but it’s only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between agents. The other agent can follow the case and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Automated Chat Response
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best alternative or each of the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight in what clients are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the program, you may find there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from there. Automated Chat Response