Overview Automated Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and having live chat available on your site is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Automated Live Chat
The Live chat app is a great deal more involved than your average customer. You’ll have the ability to observe every one of the visitors which are on your website at any particular time, in addition to their IP address, their own referral origin, their local time, operating system and much more. While some of the info will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site that seems somewhat old fashioned. It seems like it’s packed with ads, but it is only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving agents. Another agent can follow-up the case and reply within seconds. It’s useful when an agent does not have the knowledge to address the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Automated Live Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — little business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might find there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Automated Live Chat