Why choose Crisp? Automated Response
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your business and startup too. You will know how to compare live chats and which metrics could be significant for you too. Automated Response
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblokwe do not want to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats offer. To be honest, we are not sending many mails, because we hate spam on our side. So we want to send certain emails to particular target groups and : we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the entire team was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier programs to see the way the cost scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Automated Response
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those feature we didn’t need but might need to cover. We are glad to say we think we got the best match for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers who are looking for a live chat . We have updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you’ve got a question or wish to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Automated Response