Overview Automotive Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Automotive Live Chat
The Live chat program is much more involved than your average client. You will have the ability to observe every one of those visitors which are on your website at any given time, as well as their own IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of this info is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which seems a little old fashioned. It looks like it is packed with advertisements, except it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the situation and answer within seconds. It’s useful when an agent does not have the knowledge to address the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Automotive Live Chat
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there does not have any character as well. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Automotive Live Chat