Intro Avg Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and using live chat which can be found on your own website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Avg Chat
The Live chat program itself is much more involved than your normal customer. You will be able to observe every one of those visitors that are on your site at any given time, as well as their own IP address, their referral origin, their local time, working system and much more. While some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site which looks a little old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving representatives. The other agent can follow-up the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Avg Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best option or all the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Avg Chat