Intro Awesome Chat Rooms
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Awesome Chat Rooms
The Live chat app itself is much more involved than your average customer. You will be able to observe every one of those visitors which are on your website at any given time, in addition to their own IP address, their own referral source, their regional time, operating system and much more. While some of the information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it is full of ads, but it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between representatives. The other representative can follow-up the situation and reply within seconds. It’s helpful when an agent does not possess the knowledge to solve the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Awesome Chat Rooms
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any effect on customer support on your website, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is your ideal option or each of the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from there. Awesome Chat Rooms