Why choose Crisp? Azure Prevent Ddos
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics could be important for you also. Azure Prevent Ddos
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had that feature, a few at higher price tags, others combined with a poorly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we make because we really want to earn contact with them all. Unlimited contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t wish to restrict the user to the usage of this system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the first paid program against most of the high tier programs to see how the price scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Azure Prevent Ddos
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we focused on how they operate and function together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and feature together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but might have to pay for. We’re pleased to say that we think we got the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers who are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. In case you’ve got a query or want to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Azure Prevent Ddos