Overview Bad Delivery Service
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and having live chat available on your website is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Bad Delivery Service
The Live chat app itself is much more involved than your normal client. You’ll have the ability to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral source, their local time, working system and much more. Though some of the info is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site that seems a little old fashioned. It seems like it’s full of advertisements, except it’s just a site version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another representative can follow-up the case and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Bad Delivery Service
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or each the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from there. Bad Delivery Service