Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Banckle
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about all the people on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Banckle
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the level of your customer service.
In terms of the Plan, The whole site looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main websiteI clicked on the chat window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a basic live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and supplying other plans with a larger selection of features To meet their future customers. Banckle