Why Select Crisp? Be Naughty Unsubscribe
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your business and startup too. You may understand how to compare live chats and which metrics might be significant for you too. Be Naughty Unsubscribe
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. So our choice was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we tried had that attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do in Storyblokwe don’t want to limit the user to the usage of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many emails, because we hate spam on our side. So we like to send certain emails to particular target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one account for the entire team (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we like to get this personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to see how the price scales . The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Be Naughty Unsubscribe
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade programs and feature together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those feature we didn’t need but would have to pay for. We’re glad to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all customers that are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a query or wish to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Be Naughty Unsubscribe