Intro Best Buy Chat With Us
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and having live chat available on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Best Buy Chat With Us
The Live chat app itself is much more involved than your normal client. You’ll be able to see every one of those visitors that are on your website at any particular time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. While some of this information will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks a little old fashioned. It looks like it’s full of advertisements, except it is only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the case and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Best Buy Chat With Us
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or all the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight into what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Best Buy Chat With Us