Why choose Crisp? Best Chat App For Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Best Chat App For Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we really want to make contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblok, we do not want to restrict the user to the use of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan against most of the high tier programs to observe how the cost scales again. The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Best Chat App For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and feature with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those attribute we did not need but would need to pay for. We are pleased to state that we believe we have the very best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are searching for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a question or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Best Chat App For Website