Introduction Best Chat App For Website
There is no reason live chat shouldn’t be simple. Best Chat App For Website
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses provide instant answers and convert more leads.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat system to understand who it’s best for and all of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable evaluations. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within moments of communication via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real time. So if somebody is looking at a pair of shoes that you sell on your website, you understand exactly what to begin talking about, and you have the instruments for creating canned answers for specific components of your website. Best Chat App For Website
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and after the dialog. Feel free to modify about colors, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the go. For example, if you need to leave the workplace but still want to give the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually handled, since it works like texting from your phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice on how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email support in-app and on the website for many programs. Best Chat App For Website
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company delivers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we share with you a few answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not pleased with their services. Read the following directions to learn the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
When deciding upon a live chat program, it’s essential that the program integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with large aid teams. Best Chat App For Website