Overview Best Chat Conversation
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your website is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Best Chat Conversation
The Live chat app itself is much more involved than your average client. You’ll be able to see each of the visitors that are on your site at any given time, in addition to their IP address, their referral source, their local time, operating system and much more. While some of the info is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It looks like it is packed with ads, but it is only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. The other agent can follow-up the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to address the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Best Chat Conversation
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you might discover there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this app a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Best Chat Conversation