Why Select Crisp? Best Chat For Your Website
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your business and startup too. You may know how to compare live chats and which metrics might be significant for you also. Best Chat For Your Website
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had this attribute, some at higher price tags, others together with a poorly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblokwe do not wish to restrict the user to the usage of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with most solutions), or you might go for one chair for each team member. Since we like to have that personal approach to our customers the idea of using one account for the whole group was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier programs to observe the way the cost scales . The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for analyzing. Best Chat For Your Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but might need to cover. We are pleased to state that we think we have the best match for us, maybe it will fit as well for you. We found the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live chat . We have updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you’ve got a query or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Best Chat For Your Website