Why choose Crisp? Best Chat Live

In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics could be important for you too. Best Chat Live

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How was that choice made?

Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.

 

What did we use before?

We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we had to move on.

 

Chat log

We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.

How many connections do we need?

We tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:

So at Crisp, you don’t scale by use – that is huge! They think the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of this machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.

 

Trigger events / messages

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid plan.

 

Possibility to send campaign emails

From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.

 

Number of agents

The broker seats is rather Interesting, it is something that you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we want to have this personal approach to our customers the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier programs to observe the way the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Best Chat Live

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Integrations

Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.

 

Control the client via JavaScript

We are using the chat not Only on the website but also in our program itself. Users may want to report an issue or merely have a fast question about something, therefore the lead integration, and a possibility to initialize and hide/show the client with JavaScript has been a must-have. It was possible with most live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is clear and well documented so that we got that operating in under 30 minutes.

 

What’s Crisp?

“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”

From our experience, Crisp really Ships with all the attention on such chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.

 

Pricing

This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those attribute we did not need but would have to pay for. We’re pleased to state that we believe we got the very best match for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your own best match.

Conclusion

We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients who are searching for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. If you have a question or wish to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Best Chat Live

 

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