Introduction Best Chat Online Website
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Best Chat Online Website
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, available from the program’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is put on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Best Chat Online Website
A nice addition that they Offer is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not enough, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the level of your customer services.
Concerning the design, The whole website looks really nice and I can also say that UX does not lack in that department. There is 1 thing which confused me though: when I had been on the main site , I clicked on the chat window three times, until I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a standard live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and providing different plans with a wider range of attributes To meet their future clients. Best Chat Online Website