Intro Best Chat Online Website
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and having live chat which can be found on your own site is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Best Chat Online Website
The Live chat app itself is much more involved than your average customer. You will have the ability to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their local time, working system and much more. Though some of the information is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that seems a little old fashioned. It seems like it’s packed with ads, except it’s just a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions involving agents. Another representative can follow the situation and reply within minutes. It is useful when an agent doesn’t have the knowledge to address the case. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Best Chat Online Website
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or each of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period if you’d like to keep from that point. Best Chat Online Website