Why choose Crisp? Best Chat Programs
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your business and startup too. You will know how to compare live talks and that metrics could be important for you also. Best Chat Programs
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we attempted had this attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the background was not available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblokwe don’t wish to limit the consumer to the use of this machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on the side. So we like to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose 1 account for the entire group (which is cheap with most options ), or you might go for one chair for each team member. Since we like to get that personal approach to our clients the notion of using one account for the entire group was dropped instantly. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to observe how the cost scales again. The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for testing. Best Chat Programs
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources – so we concentrated on how they operate and function together with Slack. We analyzed some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and feature together with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those attribute we didn’t need but would need to cover. We’re pleased to say that we think we have the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are searching for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Best Chat Programs