Introduction Best Chat Room Software
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Best Chat Room Software
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox section, accessible in the program’s sidebar — there land each of the incoming requests from the customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have just two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Best Chat Room Software
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the entire documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports which track the level of your customer services.
In terms of the design, The whole website looks very nice and that I may even say that UX does not lack in that section. There’s 1 thing that confused me when I had been on the main site I clicked on the chat window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and supplying different programs using a larger selection of attributes To satisfy their future clients. Best Chat Room Software