Overview Best Chat Service
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of the particular tool, and using live chat which can be found on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Best Chat Service
The Live chat app is a great deal more involved than your normal client. You’ll be able to see each of the visitors which are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of the information is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website which looks a little old fashioned. It seems like it is packed with advertisements, except it is just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. Another agent can follow-up the case and answer within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Best Chat Service
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might have no effect on customer support on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal option or each of the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight in what clients are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you might discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Best Chat Service