Why choose Crisp? Best Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup too. You may understand how to compare live chats and which metrics could be important for you too. Best Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblokwe do not wish to limit the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. So we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire group (which can be cheap with most options ), or you could go for a single seat for every team member. Since we like to get this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have started to compare the first paid program against the majority of the high tier plans to see how the cost scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Best Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade programs and feature with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we didn’t need but would need to cover. We are pleased to state we believe we have the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a question or want to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Best Chat Software