Why choose Crisp? Best Chat Software For Business
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect choice for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you also. Best Chat Software For Business
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had that feature, a few at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do at Storyblok, we do not wish to limit the user to the use of this machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve begun to compare the very first paid plan against the majority of the high tier plans to see the way the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for testing. Best Chat Software For Business
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and feature with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those feature we didn’t need but might have to cover. We’re glad to state we believe we have the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live chat . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Best Chat Software For Business