Why choose Crisp? Best Chat Software For Websites
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your company and startup too. You may understand how to compare live chats and which metrics could be significant for you also. Best Chat Software For Websites
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe don’t want to limit the user to the use of the system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats provide. To be honest, we are not sending many emails, because we also hate spam on our side. So we want to send specific mails to specific target groups and again: we really like the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole team (which can be cheap with most solutions), or you might go for one seat for every team member. Since we want to have that personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have started to compare the first paid plan contrary to most of the high tier programs to see how the price scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Best Chat Software For Websites
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they operate and perform with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and feature together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those feature we didn’t need but might have to pay for. We’re pleased to state we believe we got the best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a question or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Best Chat Software For Websites