Background Best Chat Support System
There is no reason live chat shouldn’t be simple. Best Chat Support System
It’s all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more prospects.
You are not going to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat system to understand who it is ideal for and all of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within minutes of communication via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your visitors. For example, if you are sitting on the Chat backend you have the ability to view which users are browsing your website in real-time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to begin talking about, and you even have the instruments for creating canned responses for specific components of your site. Best Chat Support System
The obvious beginning to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the chats come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the dialog. Feel free to change about colours, set causes for when the chat box pops open and then configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the go. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer support is constantly managed, as it works like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. For instance, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice on how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and on the website for all plans. Best Chat Support System
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company offers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features that you don’t get together with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 site, boundless chats each month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the former plan and support for ten consumers, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the program integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big support teams. Best Chat Support System