Why Select Crisp? Best Chat System
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup too. You will know how to compare live chats and which metrics could be important for you also. Best Chat System
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers combined with a badly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do in Storyblokwe don’t want to restrict the user to the usage of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The broker seats is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan contrary to the majority of the high tier programs to see how the cost scales . The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Best Chat System
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those attribute we didn’t need but might have to pay for. We are pleased to state that we believe we got the very best fit for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of clients that are searching for a live chat . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you have a question or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Best Chat System