Why choose Crisp? Best Chat Tool For Website
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics might be significant for you too. Best Chat Tool For Website
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had this feature, some at higher price tagsothers combined with a poorly executed search feature, and so the background was not accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we make because we really want to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Interesting, it is something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to have that personal approach to our customers the notion of using one account for the whole team was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier plans to see how the price scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for testing. Best Chat Tool For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and feature with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those feature we didn’t need but would have to cover. We are glad to say we think we have the best fit for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you’ve got a question or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Best Chat Tool For Website