Why Select Crisp? Best Chat Tools
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your business and startup too. You may understand how to compare live chats and which metrics might be significant for you also. Best Chat Tools
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we make because we really wish to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblokwe don’t want to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the whole group (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to get this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the cost scales . The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Best Chat Tools
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and function together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we compared the lower grade plans and attribute with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those attribute we did not need but would have to cover. We’re glad to state that we believe we got the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a question or wish to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Best Chat Tools