Why Select Crisp? Best Chat Websites
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics could be important for you too. Best Chat Websites
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the background was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we really wish to make contact with them all. Unlimited contacts was what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we do not wish to restrict the user to the use of this machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we want to send specific mails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of options ), or you might go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid program against most of the high tier plans to see the way the price scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Best Chat Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier plans and feature together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but might need to pay for. We are pleased to say that we think we have the best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of clients who are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a question or wish to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Best Chat Websites