Overview Best Chat Websites
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Best Chat Websites
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little feature is put on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about all the people on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Best Chat Websites
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer service.
Concerning the design, The whole website looks very nice and I may even say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I had been on the primary site I clicked on the conversation window three days, until I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying different programs with a larger selection of attributes To satisfy their future clients. Best Chat Websites