Overview Best Ebay Alternative For Sellers
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Best Ebay Alternative For Sellers
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this handy little feature is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about each the people on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Best Ebay Alternative For Sellers
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is suitable for accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the level of your customer services.
Concerning the Plan, The entire site looks really nice and I can also say that UX doesn’t lack in that section. There’s 1 thing which confused me when I was on the main website, I clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat option, it truly does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They’ll be scaling and providing different plans with a larger range of features To satisfy their future clients. Best Ebay Alternative For Sellers