Why choose Crisp? Best Enterprise Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Best Enterprise Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we actually want to earn contact with them all. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblokwe do not wish to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Intriguing, it is something you can control. You could choose one accounts for the entire team (which can be cheap with most options ), or you could go for a single chair for every team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to the majority of the high tier programs to see the way the price scales again. The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Best Enterprise Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade programs and feature with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those feature we didn’t need but would have to cover. We are glad to say we believe we have the very best fit for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of customers who are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a query or want to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Best Enterprise Chat Software