Overview Best Free Chat App For Website
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Best Free Chat App For Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox section, available in the program’s sidebar — there land all the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors department, informing us about all of the people on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Best Free Chat App For Website
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the design, The entire site looks very nice and I may even say that UX does not lack in that department. There is 1 thing which confused me though: when I was on the main site , I clicked on the chat window three times, before I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and providing different programs with a wider range of features To satisfy their future clients. Best Free Chat App For Website