Overview Best Free Chat Software
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Best Free Chat Software
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each of the folks on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Best Free Chat Software
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
Concerning the design, The whole site looks really nice and that I can also say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I had been on the primary website, I clicked on the conversation window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and supplying other programs with a larger range of attributes To satisfy their future clients. Best Free Chat Software